Privacy Policy
This Privacy Policy explains how No Guilt Bars (“we”, “us”) collects, uses, and shares information when you use our website and related messaging experiences.
1) Who we are
No Guilt Bars is a Canadian handmade chocolate business. We run this website and may use tools connected to Facebook/Instagram (Meta) to communicate with customers and provide support. We use the Meta app Chatwoot staging (App ID: 1908649743358015) to support Facebook/Instagram messaging and customer conversations.
Contact: info@noguiltbars.com
2) What this policy covers
- Our marketing website (noguiltbars.com)
- Our shop (shop.noguiltbars.com)
- Customer support and messaging via Facebook/Instagram (including automated responses)
- Any forms, reviews, or contact methods you use to reach us
This policy does not cover third-party sites you may visit from our links (for example: Meta, Google Reviews, payment providers).
3) Information we collect
A) Information you provide
- Contact details (name, email, phone) if you submit a form, place an order, or message us.
- Order details (items purchased, delivery/pickup preferences, address if needed for delivery).
- Messages and attachments you send (for example, screenshots/links of reviews for a promo).
- Feedback and reviews you choose to post publicly (Facebook/Google) and/or share with us.
B) Information collected automatically
- Device and usage data (IP address, browser type, pages visited, approximate location inferred from IP).
- Cookies and similar technologies used for site functionality, analytics, and advertising measurement.
C) Meta Platform Data (Facebook/Instagram)
If you interact with us through Facebook or Instagram, we may receive information that you allow Meta to share, such as your public profile name/ID, and the content of messages you send us. If we use Meta tools (including our Meta app Chatwoot staging, App ID 1908649743358015) to manage conversations or automate replies, we process that data only to communicate with you and provide support.
4) How we use information
- To fulfill orders and provide customer service (including delivery coordination).
- To respond to messages, questions, and support requests.
- To administer promotions (for example, confirming a posted review and applying a gift to your next order).
- To improve our website, products, and customer experience.
- To measure marketing performance and website usage (analytics and advertising measurement).
- To prevent fraud, abuse, and security issues.
5) How we share information
We do not sell your personal information. We may share information with:
- Service providers that help us operate (hosting, analytics, customer support tools, email, shipping).
- Payment processors to complete purchases (handled by the processor; we do not store full card numbers).
- Meta (Facebook/Instagram) and Google for measurement and reviews, where you choose to interact with those services.
- Legal/Compliance if required to comply with law, enforce our policies, or protect rights and safety.
If we use third-party processors, they handle your information under their own privacy policies as well.
6) Cookies and analytics
We use cookies and similar tools for essential site functions and to understand traffic and marketing performance (for example, Google Analytics/Google tag and Meta Pixel). You can control cookies through your browser settings.
7) Data retention
We keep information only as long as needed for the purposes described above, including to fulfill orders, provide support, maintain business records, and comply with legal obligations.
8) Your choices and rights
- You can request access, correction, or deletion of your personal information (subject to legal requirements).
- You can opt out of marketing messages by following unsubscribe instructions where available, or by contacting us.
- You can control cookies in your browser settings.
To make a request, contact: info@noguiltbars.com
9) Data deletion instructions (Meta/Facebook/Instagram)
If you want us to delete data we may have received through Meta Platform products via our Meta app Chatwoot staging (App ID: 1908649743358015), email us at info@noguiltbars.com with:
- Subject: “Meta Data Deletion Request”
- Your Facebook/Instagram profile name and a link to your profile (or the name you used to message us)
- What you want deleted (messages, contact info, conversation history)
We’ll confirm deletion once completed, except where we must retain certain records for legal or accounting reasons.
10) Security
We use reasonable safeguards designed to protect your information. No method of transmission or storage is 100% secure.
11) Children’s privacy
Our products and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12) Changes to this policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page.